Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Service-oriented architectures enable services to be dynamically selected and integrated at runtime, thus enabling system flexibility and adaptiveness—autonomic attributes that...
The emphasis in object-oriented programs is on defining abstractions that have both state and behavior. This emphasis causes a shift in focus from software units to the way softw...
In e-commerce environment, business partners exchange product information in the form of ecatalogs. Since each business player uses his/her own classification and identification c...
In a wireless communications network, the movement of mobile users presents significant technical challenges to providing efficient access to the wired broadband network. In this ...