The management of customer relationships has become a top priority for companies in the last years. Despite this, little is known about the factors of successful CRM implementatio...
A comparative case study used content analysis to observe the emergence of voluntary online learning communities in two blended courses. The study developed an interaction-based a...
This article empirically examines the awareness, concern, and actions of home-based small business owners regarding Internet-based computer security risks. A scientific, Internet-...
We report on the effectiveness of language models for personalization of retrieval results based on a searcher’s preference for document genre. In principle, such preferences ca...
Gheorghe Muresan, Catherine L. Smith, Michael Cole...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...