As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
: Changing business requirements such as providing new business services lead to an ongoing need for fast and flexible adaptation of the underlying information systems and infrastr...
: Computational grids that couple geographically distributed resources are becoming the de-facto computing platform for solving large-scale problems in science, engineering, and co...
We offer a new formal criterion for agent-centric learning in multi-agent systems, that is, learning that maximizes one’s rewards in the presence of other agents who might also...
In recent years, new highly scalable storage systems have significantly contributed to the success of Cloud Computing. Systems like Dynamo or Bigtable have underpinned their abil...
Simon Loesing, Martin Hentschel, Tim Kraska, Donal...