We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...
Studying the release-time activities of a software project — that is, activities that occur around the time of a major or minor release — can provide insights into both the de...
SOFL (Structured-Object-Based-Formal Language) is a formal language and method for practical systems development. As a language, it integrates data ow diagrams, VDM-SL, and Petri ...
As size and complexity of software systems increase, preserving the design and specification of their implementation structure gains importance in order to maintain the evolvabil...
A number of papers have investigated the relationships between design metrics and the detection of faults in object-oriented software. Several of these studies have shown that suc...