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» Business Driven Prioritization of Service Incidents
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99
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DSOM
2004
Springer
15 years 9 months ago
Business Driven Prioritization of Service Incidents
Claudio Bartolini, Mathias Sallé
97
Voted
NOMS
2006
IEEE
15 years 9 months ago
IT service management driven by business objectives An application to incident management
Claudio Bartolini, Mathias Sallé, David Tra...
116
Voted
DSOM
2007
Springer
15 years 9 months ago
On the Risk Exposure and Priority Determination of Changes in IT Service Management
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
Jacques Philippe Sauvé, Rodrigo A. Santos, ...