Crisis Management and Disaster Recovery have gained immense importance in the wake of recent man and nature inflicted calamities. A critical problem in a crisis situation is how t...
Li Zheng, Chao Shen, Liang Tang, Tao Li, Steven Lu...
The management of business processes has recently received a lot of attention. One of the most interesting problems is the description of a process model in a language that allows ...
Intelligent desktop assistants could provide more help for users if they could learn models of the users’ workflows. However, discovering desktop workflows is difficult becau...
Jianqiang Shen, Erin Fitzhenry, Thomas G. Dietteri...
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
The demand for quickly delivering new applications is increasingly becoming a business imperative today. Application development is often done in an ad hoc manner, without standar...
Vikas Agarwal, Koustuv Dasgupta, Neeran M. Karnik,...