Abstract. Over the last decade there has been a shift from "data-aware" information systems to "process-aware" information systems. To support business processe...
Abstract. Business-driven development is a methodology for developing IT solutions that directly satisfy business requirements. At its core are business processes, which are usuall...
Jana Koehler, Thomas Gschwind, Jochen Malte Kü...
: Semantic technologies promise fully leveraging the content of enterprise and business process models by applying reasoning techniques to query the process space or using ontologi...
Sebastian Stein, Christian Stamber, Marwane El Kha...
Abstract. Semantic Web Services can be seen as remote Problem Solving Methods offered via the Web through platform and language independent interfaces. They can be seamlessly inte...
Carlos Pedrinaci, Ziv Baida, Hans Akkermans, Amaia...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...