Abstract. The existing Web service management solutions are almost exclusively focused on optimization of technical QoS metrics (e.g., availability). However, financial (e.g., prof...
In recent years, Software-as-a-Service (SaaS) is gaining momentum with more and more successful adoptions. Several companies including some well known names have embraced this new...
Today, the means for attaining competitive advantage with information technology (IT) has shifted from efficiently managing the organization's operations to discovering ways ...
Amelia Maurizio, James Sager, Peter Jones, Gail Co...