This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in t...
Miltiadis D. Lytras, Athanasia Pouloudi, Angeliki ...
Software failures can lead to substantial costs for the user. Existing models for software reliability prediction do not provide much insight into this financial impact. Our appro...
Franz Brosch, Ralf Gitzel, Heiko Koziolek, Simone ...
Process reference models play an important role for the alignment and configuration of commercial off-the-shelf Enterprise Systems to requirements of an organization. Recently, Co...
Jan Mendling, Jan Recker, Michael Rosemann, Wil M....
: In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to qual...