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WSC
2007
15 years 2 months ago
Using simulation to predict market behavior for outbound call centers
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
WSC
2008
15 years 2 months ago
Towards a flexible business process modeling and simulation environment
Business process is crucial to the success of any business. Business process modeling enables a common understanding and analysis of a business process, and simulation is an effec...
Changrui Ren, Wei Wang, Jin Dong, Hongwei Ding, Bi...
HICSS
2003
IEEE
135views Biometrics» more  HICSS 2003»
15 years 5 months ago
Market Entry Strategies of Application Service Providers: Identifying Strategic Differentiation
In the last few years there has been much interest in the delivery of software-as-a-service. The concept of the remote delivery of software by Application Service Providers (ASPs)...
Bhavini Desai, Vishanth Weerakkody, Wendy Currie, ...
KIVS
1999
Springer
15 years 4 months ago
Electronic Contracting im Internet
Heute bietet das Internet nicht nur für Großunternehmen sondern auch für kleine Unternehmen Möglichkeiten zur automatisierten Kooperation. Im Bereich des Business-to-Business-...
Michael Merz, Frank Griffel, Marko Boger, Harald W...
MKWI
2008
112views Business» more  MKWI 2008»
15 years 1 months ago
A Framework for Querying in Business Process Modelling
: In order to respond quickly to changing market requirements, a business organisation needs to increase the level of agility in all phases of the business process engineering chai...
Ivan Markovic, Alessandro Costa Pereira, Nenad Sto...