In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
Business process is crucial to the success of any business. Business process modeling enables a common understanding and analysis of a business process, and simulation is an effec...
Changrui Ren, Wei Wang, Jin Dong, Hongwei Ding, Bi...
In the last few years there has been much interest in the delivery of software-as-a-service. The concept of the remote delivery of software by Application Service Providers (ASPs)...
Heute bietet das Internet nicht nur für Großunternehmen sondern auch für kleine Unternehmen Möglichkeiten zur automatisierten Kooperation. Im Bereich des Business-to-Business-...
Michael Merz, Frank Griffel, Marko Boger, Harald W...
: In order to respond quickly to changing market requirements, a business organisation needs to increase the level of agility in all phases of the business process engineering chai...
Ivan Markovic, Alessandro Costa Pereira, Nenad Sto...