Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Business to Business (B2B) relationships in Ecommerce are becoming increasingly important. However, there is little guidance available for managers about how relationships should ...
Today's corporations often must operate across organizational boundaries. Phenomena such as electronic commerce, extended enterprises, and the Internet stimulate cooperation ...
: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...
Electronic communications have become the most important kind of communications in business. However, trust, privacy and security have become the great challenges for business and...