Web sites are now considered an extension of the entire business, not just an additional channel or storefront or a simple information portal for the company. Creating an effectiv...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
We consider a market with two suppliers and a set of buyers in search of procurement contracts with one of the suppliers. In particular, each buyer needs to process a certain volu...