Different approaches to improve business process have been proposed. One of the most common techniques is based on software agents and workflow technology. A software agent can be...
Marco Repetto, Christian Vecchiola, Antonio Boccal...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
This panel paper presents the views of six researchers and practitioners of simulation modeling. Collectively we attempt to address a range of key future challenges to modeling me...
Simon J. E. Taylor, Peter Lendermann, Ray J. Paul,...
The purpose of this paper is to describe the work in progress related to the customisation, the trial and the evaluation of an innovative e-learning platform for manager upgrade i...
: One of today’s hottest IT topics is integration, as bringing together information from different sources and structures is not completely solved. The approach outlined here wan...
Andreas Maier, Jessica Aguado, Amaia Bernaras, I&n...