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» Business Process Management: A Survey
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CSCW
2000
ACM
15 years 2 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
APN
2000
Springer
15 years 1 months ago
Woflan 2.0: A Petri-Net-Based Workflow Diagnosis Tool
Abstract. Workflow management technology promises a flexible solution facilitating the easy creation of new business processes and modification of existing ones. Unfortunately, mos...
H. M. W. (Eric) Verbeek, Wil M. P. van der Aalst
HICSS
2006
IEEE
188views Biometrics» more  HICSS 2006»
15 years 3 months ago
Scalable Online Discussions as Listening Technology
This paper presents a novel online discussion environment that efficiently supports listening processes inspired by more collaborative management practices. This participative man...
Baldo Faieta, Bernardo A. Huberman, Paul Verhaeghe
BIS
2009
112views Business» more  BIS 2009»
14 years 7 months ago
Ontological Mapping of Information Security Best-Practice Guidelines
Abstract. Due to a rapid growth in the use of electronic data processing and networking, an information security management system with a holistic and widespread view becomes more ...
Stefan Fenz, Thomas Pruckner, Arman Manutscheri
HICSS
2003
IEEE
188views Biometrics» more  HICSS 2003»
15 years 3 months ago
A Collaborative Project Management Architecture
The Project Management (PM) paradigm is rapidly shifting due to business globalization and information technology (IT) advances that support distributed and virtual project teams....
Fang Chen, Nicholas C. Romano Jr., Jay F. Nunamake...