: The purpose of this paper is twofold. The first is to present the structure of a course entitled `Strategic Knowledge Management' taught at the MBA level at the DeGroote Sch...
This paper comes back to the problem of coordination of cooperative activities with a Workflow management system. First, we describe the differences that we have noted between busi...
In this ever changing business environment, business processes are constantly being customized to reflect the up-to-date organizational structure and business objectives. Technolo...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Compliance with privacy legislation is a primary concern for health care institutions that are building information systems support for their business processes. This paper descri...