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» Business Process Management: A Survey
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SAC
2008
ACM
14 years 9 months ago
Workflow management versus case handling: results from a controlled software experiment
Business Process Management (BPM) technology has become an important instrument for improving process performance. When considering its use, however, enterprises typically have to...
Bela Mutschler, Barbara Weber, Manfred Reichert
BPM
2009
Springer
101views Business» more  BPM 2009»
14 years 11 months ago
Experiencing Process Flexibility Patterns with Alaska Simulator
Alaska Simulator is an interactive software tool developed at the University of Innsbruck which allows people to explore different approaches to process flexibility by using a fami...
Barbara Weber, Stefan Zugal, Jakob Pinggera, Werne...
SIGSAND
2008
14 years 11 months ago
The Impact of Activity Labeling Styles on Process Model Quality
Abstract: Quality issues and their connection with structural aspects of process models have been recently studied, but there is still a notable lack of research into quality aspec...
Jan Mendling, Hajo A. Reijers
HICSS
2006
IEEE
118views Biometrics» more  HICSS 2006»
15 years 3 months ago
Mobilizing Customer Relationship Management - A Journey from Strategy to System Design
The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has re...
Ragnar Schierholz, Lutz Kolbe, Walter Brenner
BPM
2007
Springer
143views Business» more  BPM 2007»
15 years 4 months ago
Workflow Management Systems + Swarm Intelligence = Dynamic Task Assignment for Emergency Management Applications
The assignment of tasks to human performers is a critical component in people-centric business process management systems. Workflow management systems typically assign work items u...
Hajo A. Reijers, Monique H. Jansen-Vullers, Michae...