The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Numerous Grid workflow engines exist, each generally specialized for a single application domain such as protein folding. Although the underlying purpose and functionality of the ...
Sharanya Eswaran, David Del Vecchio, Glenn S. Wass...
Abstract: Event-driven Process Chains (EPCs) are a commonly used modelling technique for design and documentation of business processes. Although EPCs have an easy-to-understand no...
The advance of Internet technology fosters the order fulfillment process in a supply chain across heterogeneous information systems. In order to monitor states between partners in...