-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Document management, information management, and knowledge management are three processes of an instructional knowledge management system (IKMS) that require different ways of thi...
The purpose of this paper is to describe the work in progress related to the customisation, the trial and the evaluation of an innovative e-learning platform for manager upgrade i...
Abstract. Recently, a new generation of adaptive Process-Aware Information Systems (PAISs) has emerged, which enables structural process changes during runtime. Such flexibility, ...
Process mining techniques attempt to extract non-trivial and useful information from event logs recorded by information systems. For example, there are many process mining techniqu...
Ana Karla Alves de Medeiros, Antonella Guzzo, Gian...