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ICSEA
2009
IEEE
15 years 3 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
ETS
2002
IEEE
144views Hardware» more  ETS 2002»
15 years 5 months ago
Creating Shared Knowledge: Instructional Knowledge Management Systems
Document management, information management, and knowledge management are three processes of an instructional knowledge management system (IKMS) that require different ways of thi...
Gerald S. Edmonds, Rob Pusch
LEGE
2003
174views Education» more  LEGE 2003»
15 years 6 months ago
An e-Learning platform for SME Manager Upgrade and its Evolution Toward a Distributed Training Environment
The purpose of this paper is to describe the work in progress related to the customisation, the trial and the evaluation of an innovative e-learning platform for manager upgrade i...
Nicola Capuano, Matteo Gaeta, Laura Pappacena
BPM
2009
Springer
116views Business» more  BPM 2009»
16 years 3 days ago
Discovering Reference Models by Mining Process Variants Using a Heuristic Approach
Abstract. Recently, a new generation of adaptive Process-Aware Information Systems (PAISs) has emerged, which enables structural process changes during runtime. Such flexibility, ...
Chen Li, Manfred Reichert, Andreas Wombacher
BPM
2007
Springer
130views Business» more  BPM 2007»
15 years 11 months ago
Process Mining Based on Clustering: A Quest for Precision
Process mining techniques attempt to extract non-trivial and useful information from event logs recorded by information systems. For example, there are many process mining techniqu...
Ana Karla Alves de Medeiros, Antonella Guzzo, Gian...