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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 4 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
EMISA
2009
Springer
15 years 4 months ago
Controlled Flexibility and Lifecycle Management of Business Processes through Extensibility
Companies employ business process management suites to model, run, and maintain their processes. These processes are required to comply with requirements originating from standards...
Sören Balko, Arthur H. M. ter Hofstede, Alist...
HICSS
2007
IEEE
382views Biometrics» more  HICSS 2007»
15 years 4 months ago
Using Computer Simulation in Operating Room Management: Impacts on Process Engineering and Performance
Operating rooms are regarded as the most costly hospital facilities. Due to rising costs and decreasing reimbursements, it is necessary to optimize the efficiency of the operating...
Andre S. Baumgart, Anja Zöller, Christof Denz...
BIS
2009
131views Business» more  BIS 2009»
14 years 11 months ago
Organisational Ontology Framework for Semantic Business Process Management
The field of Semantic Business Process Management (SBPM) has refuelled interest in using ontologies for the representation of the static and dynamic aspects of an enterprise and va...
Agata Filipowska, Martin Hepp, Monika Kaczmarek, I...
BPM
2008
Springer
130views Business» more  BPM 2008»
14 years 11 months ago
BPM and Social Software
Due to many success stories, social software received much attention in public and academia. Although it is widely used for business support, its relationship with business proces...
Rainer Schmidt, Selmin Nurcan