Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Companies employ business process management suites to model, run, and maintain their processes. These processes are required to comply with requirements originating from standards...
Operating rooms are regarded as the most costly hospital facilities. Due to rising costs and decreasing reimbursements, it is necessary to optimize the efficiency of the operating...
The field of Semantic Business Process Management (SBPM) has refuelled interest in using ontologies for the representation of the static and dynamic aspects of an enterprise and va...
Agata Filipowska, Martin Hepp, Monika Kaczmarek, I...
Due to many success stories, social software received much attention in public and academia. Although it is widely used for business support, its relationship with business proces...