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BIS
2008
130views Business» more  BIS 2008»
14 years 11 months ago
Employee Competencies for Business Process Management
Business process management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectivenes...
Stefan Eicker, Jessica Kochbeck, Peter M. Schuler
BPM
2007
Springer
118views Business» more  BPM 2007»
15 years 4 months ago
Privacy Preserving Collaborative Business Process Management
The basic objective of collaborative supply chain planning (CSCP) is to fulfill the demand of the customers by integrating a network of organizations through mediums such as intern...
Sumit Chakraborty, Asim Kumar Pal
IEEESCC
2010
IEEE
15 years 1 months ago
Towards Green Business Process Management
—There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive...
Konstantin Hoesch-Klohe, Aditya Ghose, Lam-Son Le
BPM
2009
Springer
157views Business» more  BPM 2009»
15 years 4 months ago
An Evaluation Framework for Business Process Management Products
The number of BPM products available has increased substantially in the last years, so that choosing among these products became a difficult task for potential BPM users. This pape...
Stefan R. Koster, Maria-Eugenia Iacob, Luís...
ECIS
2004
14 years 11 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala