The Reference Model of Open Distributed Processing (RM-ODP) is a joint standardization effort by ITU-T and ISO/IEC for the specification of large open distributed systems. RM-ODP ...
Web transactions may be complex, composed of several sub-transactions accessing different resources including legacy systems. They may also have complex semantics. To deal with co...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
Software failures can lead to substantial costs for the user. Existing models for software reliability prediction do not provide much insight into this financial impact. Our appro...
Franz Brosch, Ralf Gitzel, Heiko Koziolek, Simone ...
Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in t...
Miltiadis D. Lytras, Athanasia Pouloudi, Angeliki ...