Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
: In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to qual...
The workflow models have been essentially operation-centric for many years, ignoring almost completely the data aspects. Recently, a new paradigm of data-centric workflows, call...
Bogdan Marinoiu, Serge Abiteboul, Pierre Bourhis, ...
In the domain of logistics, Radio Frequency Identification (RFID) promises a plethora of benefits due to an enhanced efficiency, accuracy, and preciseness of object identification...