Safety culture is broadly recognized as important for Air Traffic Management and various studies have addressed its characterization and assessment. Nevertheless, relations betwee...
Organizations change with the dynamics of the world. To enable organizations to change, certain structures and capabilities are needed. As all processes, a change process has an or...
Mark Hoogendoorn, Catholijn M. Jonker, Martijn C. ...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...