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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 6 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
BPM
2009
Springer
107views Business» more  BPM 2009»
15 years 3 months ago
Scientific Workflows: Business as Usual?
Business workflow management and business process modeling are mature research areas, whose roots go far back to the early days of office automation systems. Scientific workflow ma...
Bertram Ludäscher, Mathias Weske, Timothy M. ...
JOT
2007
193views more  JOT 2007»
14 years 11 months ago
Applying Triple Graph Grammars For Pattern-Based Workflow Model Transformations
Workflow and business process modeling approaches have become essential for designing service collaborations when developing SOA-based systems. To derive actual executable busines...
Carsten Lohmann, Joel Greenyer, Juanjuan Jiang, Ta...
ISPW
1994
IEEE
15 years 4 months ago
Issues in process architecture
I consider the problems of process system architecture in the context of the Perry-Wolf model of software architecture: process elements are executed in process systems by both ma...
Dewayne E. Perry
IS
2007
14 years 11 months ago
Improving process models by discovering decision points
Workflow management systems (WfMS) are widely used by business enterprises as tools for administrating, automating and scheduling the business process activities with the availab...
Sharmila Subramaniam, Vana Kalogeraki, Dimitrios G...