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» Business Process Modeling with SIMPROCESS
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120
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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 10 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
127
Voted
WWW
2007
ACM
16 years 4 months ago
Providing session management as core business service
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
139
Voted
ILP
2007
Springer
15 years 10 months ago
Applying Inductive Logic Programming to Process Mining
The management of business processes has recently received a lot of attention. One of the most interesting problems is the description of a process model in a language that allows ...
Evelina Lamma, Paola Mello, Fabrizio Riguzzi, Serg...
115
Voted
BPM
2005
Springer
126views Business» more  BPM 2005»
15 years 9 months ago
Genetic Process Mining: A Basic Approach and Its Challenges
One of the aims of process mining is to retrieve a process model from a given event log. However, current techniques have problems when mining processes that contain non-trivial co...
Ana Karla A. de Medeiros, A. J. M. M. Weijters, Wi...
BPM
2006
Springer
135views Business» more  BPM 2006»
15 years 7 months ago
Managing Process Variants as an Information Resource
Many business solutions provide best practice process templates, both generic as well as for specific industry sectors. However, it is often the variance from template solutions th...
Ruopeng Lu, Shazia Wasim Sadiq