Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
The wide diffusion of new technologies in communication and business has changed how consumer and product/store knowledge has to be managed and represented digitally. This issue h...
Pierpaolo Singer, Maria Antonella Ferri, Lucia Aie...
Web service development and usage has shifted from simple information processing services to high-value business services that are crucial to productivity and success. In order to...
Trust is a sine qua non for trade. According to transaction cost economics, a contract always offers some opportunity to defect. In the case of asymmetric product information, wher...
Gert Jan Hofstede, Catholijn M. Jonker, Tim Verwaa...
Abstract. A Web Service is commonly not an independent software entity, but plays a role in some business process. Hence, it depends on the services provided by external Web Servic...
Antonia Bertolino, Guglielmo De Angelis, Lars Fran...