This paper describes a model-based analysis of errors in expert use of graphical user interfaces. Two mechanisms, speed-accuracy tradeoffs and attention failures, were simulated b...
Policy making is a multi-actor process: it involves a variety of actors, each trying to further their own interests. How these actors decide and act largely depends on the way the...
Customer Relationship Management (CRM) is a strategy that supports an organization’s decision-making process to retain long-term and profitable relationships with its customers....
Our argumentation system, NAG, uses Bayesian networks in a user model and in a normative model to assemble and assess arguments which balance persuasiveness with normative correct...
—The departure process of a BMAP/MAP/1 queue can be approximated in different ways: as a Markovian arrival process (MAP) or as a matrix-exponential process (MEP). Both approximat...
Qi Zhang, Armin Heindl, Evgenia Smirni, Andreas St...