An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
The Semantic Web is a new layer of the Internet that enables semantic representation of the contents of existing web pages. Using common ontologies, human users sketch out the mos...
Christian Fillies, Gay Wood-Albrecht, Frauke Weich...
Cognitive task analysis (CTA) approaches are currently needed in many domains to provide explicit guidance on redesigning existing systems. This study used goal-directed task analy...
David B. Kaber, Noa Segall, Rebecca S. Green, K. E...
Abstract. Process models provide visual support for analyzing and improving complex organizational processes. In this paper, we discuss differences of process modeling languages us...
Kathrin Figl, Jan Mendling, Mark Strembeck, Jan Re...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...