Performance simulation tools must be validated during the design process as functional models and early hardware are developed, so that designers can be sure of the performance of...
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
One of the key tasks for analyzing conversational data is segmenting it into coherent topic segments. However, most models of topic segmentation ignore the social aspect of conver...
Viet-An Nguyen, Jordan L. Boyd-Graber, Philip Resn...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
In this paper, we propose and develop a novel approach to the problem of optimally managing the tax, and more generally debt, collections processes at financial institutions. Our...
Naoki Abe, Prem Melville, Cezar Pendus, Chandan K....