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2005
Tsinghua U.
15 years 5 months ago
Improved automatic testcase synthesis for performance model validation
Performance simulation tools must be validated during the design process as functional models and early hardware are developed, so that designers can be sure of the performance of...
Robert H. Bell Jr., Lizy Kurian John
SOPR
1998
117views more  SOPR 1998»
14 years 11 months ago
Towards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
Frank Niessink, Hans van Vliet
ACL
2012
13 years 2 months ago
SITS: A Hierarchical Nonparametric Model using Speaker Identity for Topic Segmentation in Multiparty Conversations
One of the key tasks for analyzing conversational data is segmenting it into coherent topic segments. However, most models of topic segmentation ignore the social aspect of conver...
Viet-An Nguyen, Jordan L. Boyd-Graber, Philip Resn...
WSC
2001
15 years 1 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
KDD
2010
ACM
282views Data Mining» more  KDD 2010»
15 years 3 months ago
Optimizing debt collections using constrained reinforcement learning
In this paper, we propose and develop a novel approach to the problem of optimally managing the tax, and more generally debt, collections processes at financial institutions. Our...
Naoki Abe, Prem Melville, Cezar Pendus, Chandan K....