Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
—Higher-order black box software tests against independent end user domain requirements has become an issue of increasing importance with compositional reuse of software artifact...
Many information systems log event data about executed tasks. Workflow mining is concerned with the derivation of a graphical workflow model out of this data. Experience from appl...
Despite their potential to reshape business radically, information systems (IS) and information technology (IT) can be key inhibitors of industry transformation. In the automotive...
Mickey Howard, Richard T. Vidgen, Philip Powell, A...
Traditional process support systems typically offer a static composition of atomic tasks to more powerful services. In the real world, however, processes change over time: busines...