The rapid growth of service coordination languages creates a need for methodological support for coordination design. Coordination design differs from workflow design because a ...
This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regardin...
Modeling of a business system has traditionally been based on free text documents. This work describes an elaborate experiment that constitutes a proof of concept to the idea that ...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Process reference models play an important role for the alignment and configuration of commercial off-the-shelf Enterprise Systems to requirements of an organization. Recently, Co...
Jan Mendling, Jan Recker, Michael Rosemann, Wil M....