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» Business Process Reference Models: Survey and Classification
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ICDIM
2007
IEEE
15 years 3 months ago
The selection of CRM systems in financial institutes using the analytic hierarchy
Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
Taeho Hong, Eunmi Kim
HIS
2008
14 years 11 months ago
Evolutionary Training Set Selection to Optimize C4.5 in Imbalanced Problems
Classification in imbalanced domains is a recent challenge in machine learning. We refer to imbalanced classification when data presents many examples from one class and few from ...
Salvador García, Francisco Herrera
CAISE
2006
Springer
15 years 1 months ago
Workflow Exception Patterns
This paper presents a classification framework for workflow exception handling in the form of patterns. This framework is independent of specific modelling approaches or technologi...
Nick Russell, Wil M. P. van der Aalst, Arthur H. M...
IM
2007
14 years 11 months ago
A decision support tool to optimize scheduling of IT changes
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
Rodrigo Rebouças, Jacques Philippe Sauv&eac...
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CHI
2009
ACM
15 years 2 months ago
Supporting content and process common ground in computer-supported teamwork
We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is prop...
Gregorio Convertino, Helena M. Mentis, Mary Beth R...