Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
Classification in imbalanced domains is a recent challenge in machine learning. We refer to imbalanced classification when data presents many examples from one class and few from ...
This paper presents a classification framework for workflow exception handling in the form of patterns. This framework is independent of specific modelling approaches or technologi...
Nick Russell, Wil M. P. van der Aalst, Arthur H. M...
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
We build on our prior work with computer-supported teams performing a complex decision-making task on maps, where the distinction between content and process common ground is prop...
Gregorio Convertino, Helena M. Mentis, Mary Beth R...