This work presents experiences with the adopting of a workflow management system in a large financial institution. We describe the gradual evolution of a traditional work process,...
We study small distributed work groups capturing, managing, and reusing knowledge in a collaborative activity. We conceive this process as adaptation of a group to an activity and...
Gregorio Convertino, Thomas P. Moran, Barton A. Sm...
A legacy system is an operational, large-scale software system that is maintained beyond its first generation of programmers. It typically represents a massive economic investmen...
Kostas Kontogiannis, Renato de Mori, Morris Bernst...
: Today, electronic cross-company collaboration is about to gain significant momentum, but still shows weaknesses with respect to productivity, flexibility and quality: A lack of s...
We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is b...
Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali...