Although open-source software development has virtues, there is reason to believe that the approach would not have a significant effect on the security of today’s systems. The ...
Design activity has recently attempted to embrace “designing the user experience.” Designers need to demystify how we design for user experience and how the products we design...
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
Mike Davis, Will O'Donovan, John Fritz, Carlisle C...
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...