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CSCW
2004
ACM
15 years 3 months ago
Field studies of computer system administrators: analysis of system management tools and practices
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
CSCW
2004
ACM
15 years 3 months ago
High-performance telepointers
Although telepointers are valuable for supporting real-time collaboration, they are rarely seen in commercial groupware applications that run on the Internet. One reason for their...
Jeff Dyck, Carl Gutwin, Sriram Subramanian, Chris ...
CSCW
2004
ACM
15 years 3 months ago
Lessons from the reMail prototypes
Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has ch...
Dan Gruen, Steven L. Rohall, Suzanne O. Minassian,...
IMC
2004
ACM
15 years 3 months ago
On the responsiveness of DNS-based network control
For the last few years, large Web content providers interested in improving their scalability and availability have increasingly turned to three techniques: mirroring, content dis...
Jeffrey Pang, Aditya Akella, Anees Shaikh, Balacha...
MOBICOM
2004
ACM
15 years 3 months ago
End-to-end performance and fairness in multihop wireless backhaul networks
Wireless IEEE 802.11 networks in residences, small businesses, and public “hot spots” typically encounter the wireline access link (DSL, cable modem, T1, etc.) as the slowest ...
Violeta Gambiroza, Bahareh Sadeghi, Edward W. Knig...