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    MANSCI
    2008
    92views more  MANSCI 2008»
    Call Center Outsourcing Contracts Under Information Asymmetry
    14 years 10 months ago
    Call Center Outsourcing Contracts Under Information Asymmetry
    Download  mba.tuck.dartmouth.edu
    Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
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    HICSS
    2010
    IEEE
    161views Biometrics» more  HICSS 2010»
    Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
    15 years 5 months ago
    Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
    Download  pages.stern.nyu.edu
    in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
    Yabing Jiang, Abraham Seidmann
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