In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
In this paper we outline an approach for modeling election processes and then performing rigorous analysis to verify that these process models meet selected behavioral requirement...
Borislava I. Simidchieva, Matthew Marzilli, Lori A...
Generally, ontology learning and population is applied as a semi-automatic approach to knowledge acquisition in natural language understanding systems. That means, after the ontol...
E-business software systems are typically incorporated in complex concurrent and interacting business activities. Understanding the concurrent and interactive demands of the enviro...
We present an approach for the use case and scenario-based testing of software components. Use cases and scenarios are applied to describe the functional requirements of a software...