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CIMCA
2005
IEEE
14 years 12 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
ICSE
2007
IEEE-ACM
15 years 10 months ago
Formal Software Analysis Emerging Trends in Software Model Checking
The study of methodologies and techniques to produce correct software has been active for four decades. During this period, researchers have developed and investigated a wide vari...
Matthew B. Dwyer, John Hatcliff, Robby, Corina S. ...
CAISE
2009
Springer
15 years 4 months ago
Secure Information Systems Engineering: Experiences and Lessons Learned from Two Health Care Projects
In CAiSE 2006, we had presented a framework to support development of secure information systems. The framework was based on the integration of two security-aware approaches, the S...
Haralambos Mouratidis, Ali Sunyaev, Jan Jürje...
ECIS
2000
14 years 11 months ago
A Study of Requirements Negotiations in Virtual Project Teams
Recent advancements in communication systems enable the collaboration of virtual software design teams, breaking the barriers of time and distance. In this paper we address a criti...
Daniela E. Damian, Mildred L. G. Shaw, Brian R. Ga...
WSC
2000
14 years 11 months ago
Simulation as educational support for production and logistics in industrial engineering
The proposed implementation is a monitor system able to train operators for on-line real time manufacturing control in order to analyze the performance of a production process. Th...
Agostino G. Bruzzone, Pietro Giribone, Roberto Rev...