This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The study of methodologies and techniques to produce correct software has been active for four decades. During this period, researchers have developed and investigated a wide vari...
Matthew B. Dwyer, John Hatcliff, Robby, Corina S. ...
In CAiSE 2006, we had presented a framework to support development of secure information systems. The framework was based on the integration of two security-aware approaches, the S...
Recent advancements in communication systems enable the collaboration of virtual software design teams, breaking the barriers of time and distance. In this paper we address a criti...
Daniela E. Damian, Mildred L. G. Shaw, Brian R. Ga...
The proposed implementation is a monitor system able to train operators for on-line real time manufacturing control in order to analyze the performance of a production process. Th...
Agostino G. Bruzzone, Pietro Giribone, Roberto Rev...