A requirements analysis step plays a significant role on the development of information systems, and in this step we various kinds of abstract models of the systems (called requir...
Design patterns document expert design experience in software system development. They have been applied in many existing software systems. However, pattern information is general...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
—We propose to use multiscale entropy analysis in characterisation of network traffic and spectrum usage. We show that with such analysis one can quantify complexity and predict...
Testing of usability could perhaps be more accurately described as testing of learnability. We know more about the problems of novice users than we know of the problems of experie...