Service-oriented architectures and Web service infrastructure provide the ideal framework for interconnecting organizations and for defining distributed business applications. The...
Postponement or delayed product differentiation has been identified as a key strategy to manage increasing demand uncertainty. The benefits of postponement arise out of the abil...
We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this ...
We describe a number of strategies for a future service oriented market place. We describe the SLA’s role within the service framework, and how it enables customers to make value...
Paul McKee, Steve Taylor, Mike Surridge, Richard L...
Businesses today, including non-profits, recognise the need for knowledge management (KM). KM may require new strategies and goals before it can be implemented, or it can be aligne...