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138
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ACMDIS
2000
ACM
15 years 9 months ago
From Usability Lab to "Design Collaboratorium": Reframing Usability Practice
This paper presents an exploratory process in which three industrial usability groups, in cooperation with HCI researchers, worked to reframe their own work practice. The usabilit...
Jacob Buur, Susanne Bødker
ACMDIS
2000
ACM
15 years 9 months ago
Rapid Ethnography: Time Deepening Strategies for HCI Field Research
Field research methods are useful in the many aspects of HumanComputer Interaction research, including gathering user requirements, understanding and developing user models, and n...
David R. Millen
ACSE
2000
ACM
15 years 9 months ago
The information environments program - a new design based IT degree
The University of Queensland has recently established a new design-focused, studio-based IT degree at a new “flexible-learning” campus. The Bachelor of Information Environment...
Michael Docherty, Peter Sutton, Margot Brereton, S...
129
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CHI
2000
ACM
15 years 9 months ago
The effect of communication modality on cooperation in online environments
One of the most robust findings in the sociological literature is the positive effect of communication on cooperation and trust. When individuals are able to communicate, cooperat...
Carlos Jensen, Shelly Farnham, Steven M. Drucker, ...
132
Voted
CSCW
2000
ACM
15 years 9 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
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