The trend towards highly specialized solution providers cooperatively offering configurable products and services to their customers requires the extension of current (standalone)...
Alexander Felfernig, Gerhard Friedrich, Dietmar Ja...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
This paper discusses the design and implementation of a payment framework that is loosely based on the direct debit payment model. We define such payments as one in which customer...
Due to the explosion of various video applications and services it is becoming increasingly important to accurately measure video quality in real-time. Since reference information...
Tao Liu, G. Cash, Wen Chen, Chunhua Chen, Jeffrey ...
The Internet is a hierarchical architecture comprising heterogeneous entities of privately owned infrastructures, where higher level Internet service providers (ISPs) supply conne...
Sam C. M. Lee, Joe W. J. Jiang, John C. S. Lui, Da...