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RML
2002
140views Business» more  RML 2002»
15 years 1 months ago
UML as knowledge acquisition frontend for Semantic Web configuration knowledge bases
The trend towards highly specialized solution providers cooperatively offering configurable products and services to their customers requires the extension of current (standalone)...
Alexander Felfernig, Gerhard Friedrich, Dietmar Ja...
PVLDB
2008
137views more  PVLDB 2008»
15 years 1 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ACSC
2010
IEEE
14 years 9 months ago
Analysis of the periodical payment framework using restricted proxy certificates
This paper discusses the design and implementation of a payment framework that is loosely based on the direct debit payment model. We define such payments as one in which customer...
Grigori Goldman, Lawrie Brown
CISS
2010
IEEE
14 years 5 months ago
Real-time video quality monitoring for mobile devices
Due to the explosion of various video applications and services it is becoming increasingly important to accurately measure video quality in real-time. Since reference information...
Tao Liu, G. Cash, Wen Chen, Chunhua Chen, Jeffrey ...
ICDCS
2006
IEEE
15 years 8 months ago
Interplay of ISPs: Distributed Resource Allocation and Revenue Maximization
The Internet is a hierarchical architecture comprising heterogeneous entities of privately owned infrastructures, where higher level Internet service providers (ISPs) supply conne...
Sam C. M. Lee, Joe W. J. Jiang, John C. S. Lui, Da...