The rapid expansion of the Internet has resulted not only in the ever-growing amount of data stored therein, but also in the burgeoning complexity of the concepts and phenomena per...
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
Abstract Fabio Massacci1 and Nicola Zannone1 Department of Information and Communication Technology University of Trento - Italy {massacci,zannone} at dit.unitn.it The last years h...
This paper describes a model-based approach for designing distributed user interfaces (DUIs), i.e. graphical user interfaces that are distributed along one or many of the followin...
In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...