In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Standard concurrency control mechanisms offer a trade-off: Transactional memory approaches maximize concurrency, but suffer high overheads and cost for retrying in the case of act...
Yannis Smaragdakis, Anthony Kay, Reimer Behrends, ...
It is not uncommon for modern systems to be composed of a variety of interacting services, running across multiple machines in such a way that most developers do not really unders...
Research projects, assistive technology, and individuals all create metadata in order to improve Web accessibility for visually impaired users. However, since these projects are d...
Shinya Kawanaka, Yevgen Borodin, Jeffrey P. Bigham...
This paper presents a framework for indoor location prediction system using multiple wireless signals available freely in public or office spaces. We first proabstract architectur...