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WSC
2007
15 years 3 days ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
ASPLOS
2008
ACM
14 years 11 months ago
General and efficient locking without blocking
Standard concurrency control mechanisms offer a trade-off: Transactional memory approaches maximize concurrency, but suffer high overheads and cost for retrying in the case of act...
Yannis Smaragdakis, Anthony Kay, Reimer Behrends, ...
ASPLOS
2008
ACM
14 years 11 months ago
Understanding and visualizing full systems with data flow tomography
It is not uncommon for modern systems to be composed of a variety of interacting services, running across multiple machines in such a way that most developers do not really unders...
Shashidhar Mysore, Bita Mazloom, Banit Agrawal, Ti...
ASSETS
2008
ACM
14 years 11 months ago
Accessibility commons: a metadata infrastructure for web accessibility
Research projects, assistive technology, and individuals all create metadata in order to improve Web accessibility for visually impaired users. However, since these projects are d...
Shinya Kawanaka, Yevgen Borodin, Jeffrey P. Bigham...
AUSDM
2008
Springer
221views Data Mining» more  AUSDM 2008»
14 years 11 months ago
Indoor Location Prediction Using Multiple Wireless Received Signal Strengths
This paper presents a framework for indoor location prediction system using multiple wireless signals available freely in public or office spaces. We first proabstract architectur...
Kha Tran, Dinh Q. Phung, Brett Adams, Svetha Venka...
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