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134
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HICSS
2007
IEEE
15 years 6 months ago
2007
IEEE
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
136
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HT
2007
ACM
15 years 6 months ago
2007
ACM
Multi-headed reverse linking (incoming links) is a fundamental concept of Open Hypermedia Systems. However, this bi-directionality has been lost in the move to the World Wide Web ...
112
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DOCENG
2008
ACM
15 years 6 months ago
2008
ACM
: From the least to most prominent elements, documents are arranged in a tacit visual hierarchy. This is essential for document scanning and comprehension. This conceptual structur...
141
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ECAI
2008
Springer
15 years 6 months ago
2008
Springer
Knowledge elicitation is known to be a difficult task and thus a major bottleneck in building a knowledge base. Machine learning has long ago been proposed as a way to alleviate th...
141
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ECAI
2008
Springer
15 years 6 months ago
2008
Springer
Modern feature-rich telecommunications services offer significant opportunities to human users. To make these services more usable, facilitating personalisation is very important s...