This paper describes the implementationof a decision support systemthat helps non-technicalfront-line reception staff handle complex enquiries on a wide range of local government ...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
— In order for humanoid robots to perform skillful tasks, a reliable and scalable computing system that supports hard real-time processing is required. This paper describes a fiv...
New display technologies will enable designers to use every surface as a support for interaction with information technology. In this article, we describe techniques and tools for ...
Stanislaw Borkowski, Julien Letessier, James L. Cr...
We describe a computer graphics system that supports conceptual architectural design and analysis. We use as a starting point the traditional sketchbook drawings that architects u...
Julie Dorsey, Songhua Xu, Gabe Smedresman, Holly E...