Understanding how pointing performance varies in real world computer use and over time can provide valuable insight about how systems should accommodate changes in pointing behavi...
This paper seeks to understand and design nextgeneration servers for emerging “warehousecomputing” environments. We make two key contributions. First, we put together a detail...
Kevin T. Lim, Parthasarathy Ranganathan, Jichuan C...
This research considers whether interpretive techniques can be used to enhance our understanding of computer-mediated discussions. The case study considered in this research is th...
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...