Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Programmers frequently use the Web while writing code: they search for libraries, code examples, tutorials, and documentation. This link between code and visited Web pages remains...
Phishers are fraudsters that mimic legitimate websites to steal user’s credential information and exploit that information for identity theft and other criminal activities. Vari...
Eric Lin, Saul Greenberg, Eileah Trotter, David Ma...
Conversing on cell phones while driving is a risky, yet commonplace activity. State legislatures in the U.S. have enacted rules that limit hand-held phone conversations while driv...
Shamsi T. Iqbal, Eric Horvitz, Yun-Cheng Ju, Ella ...
Direct-touch interaction on mobile phones revolves around screens that compete for visual attention with users‟ realworld tasks and activities. This paper investigates the impac...
Andrew Bragdon, Eugene Nelson, Yang Li, Ken Hinckl...