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CHI
2011
ACM
14 years 9 months ago
Modern software product support processes and the usage of multimedia formats
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
CHI
2011
ACM
14 years 9 months ago
HyperSource: bridging the gap between source and code-related web sites
Programmers frequently use the Web while writing code: they search for libraries, code examples, tutorials, and documentation. This link between code and visited Web pages remains...
Björn Hartmann, Mark Dhillon, Matthew K. Chan
CHI
2011
ACM
14 years 9 months ago
Does domain highlighting help people identify phishing sites?
Phishers are fraudsters that mimic legitimate websites to steal user’s credential information and exploit that information for identity theft and other criminal activities. Vari...
Eric Lin, Saul Greenberg, Eileah Trotter, David Ma...
CHI
2011
ACM
14 years 9 months ago
Hang on a sec!: effects of proactive mediation of phone conversations while driving
Conversing on cell phones while driving is a risky, yet commonplace activity. State legislatures in the U.S. have enacted rules that limit hand-held phone conversations while driv...
Shamsi T. Iqbal, Eric Horvitz, Yun-Cheng Ju, Ella ...
CHI
2011
ACM
14 years 9 months ago
Experimental analysis of touch-screen gesture designs in mobile environments
Direct-touch interaction on mobile phones revolves around screens that compete for visual attention with users‟ realworld tasks and activities. This paper investigates the impac...
Andrew Bragdon, Eugene Nelson, Yang Li, Ken Hinckl...