Software development and testing of Enterprise Resource Planning (ERP) systems demands dedicated methods to tackle its special features. As manual testing is not able to systematic...
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
This interdisciplinary research project focuses on relevant applications of Knowledge Discovery and Artificial Neural Networks in order to identify and analyse levels of country, b...
In this paper, we rely on the theory of marked point processes to perform an unsupervised road network extraction from optical and radar images. A road network is modeled by a Mar...
This paper presents a model for investigating causes and effects of Cooperative Sourcing in the banking industry. Cooperative Sourcing means merging of similar processes by severa...