Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Current technologies aimed at supporting processes – whether it is a business or learning process – primarily follow a metadata- and data-centric paradigm. Whereas process met...
The topic of process mining has attracted the attention of both researchers and tool vendors in the Business Process Management (BPM) space. The goal of process mining is to discov...
Wil M. P. van der Aalst, Ana Karla A. de Medeiros,...
In order to create, share and improve knowledge on business processes, humans need a common, readable and preferably visual notation. So far, a lot of effort has been put into vis...
Designing cross-organizational e-business applications faces the problem that the collaborating businesses must align their commercial interests without any central decision makin...